Frequently Asked Questions

Yes. Every order ships in a plain double-walled box with no branding, no product description, and no images. The return address shows a neutral warehouse name.

Items marked 'In Stock USA' ship from our US warehouse and typically arrive in 3–5 business days. Custom-made dolls ship from the factory in 18–30 business days plus 2–4 days delivery.

No. All duties and taxes are pre-paid by us. The price you see at checkout is the final price.

Visa, Mastercard, American Express, PayPal, Klarna, and Afterpay (4-installment plans). All transactions are SSL-encrypted.

Yes. You can customize eye color, wig style, skin tone, nail and toenail color, articulated fingers, standing feet, and built-in heating. Visit the product page to see all options.

Due to the intimate nature of the product, all sales are final once the package is opened. Manufacturing defects are covered by a 12-month limited warranty with free replacement parts.

Yes. All dolls depict adults (height 150cm+ with adult proportions) and comply with US Customs regulations. We do not sell child-like products under any circumstance.

Wash internal cavities with warm soapy water after each use, pat dry, and apply renewal powder weekly. Full instructions ship with every order and are available in our Doll Care Guide.

Yes. Contact wholesale@dollslover.example with your business details and target volume to receive tiered pricing.